Delivery Terms

1. Delivery Time
Your orders will be shipped within 1-3 business days after payment confirmation. Delivery time may vary depending on your location and the selected courier service. During campaigns and peak periods, this duration may be extended.

2. Shipping Fee and Tracking

  • Free Shipping: Orders exceeding the specified amount in promotional campaigns may benefit from free shipping.

  • Shipment Tracking: Once your order has been shipped, your tracking number will be sent via email or SMS. You can track your shipment status through the respective courier company's website.

3. Delivery Address and Responsibility

  • Your order will be delivered to the address specified during checkout. Address change requests must be made before your order is dispatched.

  • If you are not available at the time of delivery, the courier company may direct your package to the nearest branch or attempt a second delivery.

  • For damaged or incomplete packages, you must request a report from the delivery personnel. In such cases, please contact our support team as soon as possible.

4. International Delivery

  • We offer international shipping services. Delivery times may vary depending on the destination country and selected courier service. The estimated delivery time for your order can be seen on the checkout page.

  • Customs and duty fees for international orders are covered by our company. We recommend reviewing your country's import regulations before placing an order; however, we guarantee that no additional costs will be incurred.

5. Special Occasions and Campaign Periods

  • During holidays, New Year, and special campaign periods, delivery times may be extended due to high demand. We recommend placing your orders in advance.

6. Return and Exchange Policy

  • For product returns and exchange conditions, please refer to our Return and Exchange Policy section.